How GR8 Group handles personal information.

GR8 Group privacy responsibility.

GR8 Group provides building maintenance, repairs, plumbing, Electrical CoC support, waterproofing, tiling, painting, renovations, shop fitting, access systems, steel structures, fabrication and technical site support across Cape Town and surrounding Western Cape areas.

When a visitor submits information through the GR8 Group website, email, WhatsApp, telephone or service request process, GR8 Group may process that information to respond to the enquiry, prepare service direction, manage communication and support business administration.

Personal information submitted to GR8 Group.

GR8 Group may collect information when a visitor completes a website form, requests a quote, sends photos, calls the team, uses WhatsApp, sends an email, downloads company material, books a site visit or communicates about a service need.

• Name, surname, company name, role and contact person details.
• Email address, telephone number, WhatsApp number and preferred contact method.
• Property address, suburb, city, province, access notes and service location details.
• Service category, scope of work, urgency level, site condition, project notes and quote requirements.
• Images, videos, documents, drawings or supporting files voluntarily submitted for a service enquiry.
• Website usage information such as device, browser, pages visited and enquiry source where analytics or security tools are active.
• Billing, quotation, supplier, payment or business communication information required to manage GR8 Group operations.

GR8 Group uses information for practical service support.

Personal information is used for legitimate service, communication and business purposes connected to GR8 Group enquiries, quotes, maintenance support and client relationships.

• To respond to website enquiries, calls, WhatsApp messages and email requests.
• To understand the requested service, property issue, location, urgency and support required.
• To prepare quotations, estimate next steps, arrange site visits and communicate service direction.
• To manage client communication before, during and after service work.
• To process records, invoices, supplier information, internal administration and operational documents.
• To improve the website, enquiry flow, service communication and client support experience.
• To protect the website, prevent misuse, maintain records and comply with lawful obligations.

Why GR8 Group may process personal information.

GR8 Group processes personal information when it is necessary to respond to a request, provide a quote, perform service-related communication, manage a client or supplier relationship, comply with a legal obligation, protect legitimate business interests or where a person has voluntarily provided consent by submitting information.

GR8 Group aims to process only the information reasonably required for the relevant service, quote, communication, administration or support purpose.

When information may be shared.

GR8 Group does not sell personal information. Information may be shared only where necessary for service delivery, business administration, technical support, legal compliance or security.

• With GR8 Group team members or authorised representatives who need the information to respond to a service request.
• With subcontractors, technical service providers, suppliers or operational partners where required for a service, repair, site visit or project-related task.
• With hosting, website, email, analytics, form, security, cloud storage or communication service providers used to operate the website and business systems.
• With accountants, legal advisors, auditors or authorities where required for business administration, legal compliance or lawful requests.

How GR8 Group protects personal information.

GR8 Group takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. These steps may include controlled access, secure communication practices, website security measures, hosting safeguards and responsible internal handling.

Personal information is kept only for as long as reasonably necessary for the purpose it was collected, for operational record-keeping, legal requirements, accounting needs, service history or legitimate business administration.

Access, correction, deletion and objection requests.

A person may contact GR8 Group to ask whether GR8 Group holds their personal information, request access to that information, ask for correction of inaccurate information, request deletion where legally appropriate, object to certain processing or withdraw consent where processing depends on consent.

GR8 Group may need to confirm the identity of the requester before releasing, correcting or deleting personal information. Some records may need to be retained where required for legal, accounting, contractual, security or legitimate business purposes.

Privacy requests can be sent to info@gr8group.co.za.

Website cookies, analytics and technical information.

The GR8 Group website may use cookies, analytics, security tools, embedded maps, contact forms and third-party website features to improve browsing, understand website performance, secure the site and support enquiry handling.

Visitors can adjust cookie settings in their browser. Blocking some cookies may affect website features, embedded content, form behaviour or user experience.

External platforms linked from the website.

The GR8 Group website may link to WhatsApp, Google Maps, PDF downloads, email links, social media platforms, payment or external communication channels. These platforms may process information according to their own privacy terms.

GR8 Group is not responsible for the privacy practices of third-party websites or platforms. Visitors should review the privacy notices of external services they choose to use.

Service follow-ups and direct communication.

GR8 Group may use contact details to respond to enquiries, follow up on quotes, confirm service details, send operational updates or communicate about requested services. Direct marketing communication will be handled in line with applicable privacy rules and opt-out requests.

A person who no longer wants to receive promotional communication from GR8 Group can request removal by emailing info@gr8group.co.za.

GR8 Group services are intended for property and business enquiries.

The GR8 Group website is not directed at children. GR8 Group does not intentionally request personal information from children through the website. If a parent or guardian believes that a child has submitted personal information, they can contact GR8 Group to request review or deletion where appropriate.

Changes to this Privacy Policy.

GR8 Group may update this Privacy Policy when the website, services, systems, operational processes or legal requirements change. The latest version should be published on the GR8 Group website with an updated date.